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Frequently asked questions about custom polyurethane parts

Views: 339 Update date: Jan 17,2019

custom polyurethane parts

Q1: Are you factory or trading company?

A1: Yes, we are a factory who have been focusing on standard and custom casting polyurethane parts since 1996.


Q2: How many workers in your factory?

A2: We have 85 workers and 80% of them have been working for us over 5 years.


Q3: Do you have MOQ for polyurethane parts?

A3: For parts we have tools, there is no MOQ and custom do not need to pay tooling cost, for customized ones, there is no MOQ either only if custom invests on one too.


Q4: Do you make tools/molds and metal parts by yourselves?

A4: We make simple tools and easy metal parts by ourselves. For some complicated ones, we have six reliable machining works, and two of them have been working with us since 2004.


Q4: How do you apply QC control on custom polyurethane parts?

A4: We issue first article testing report and send samples for customer to approve before volume production. We have 10 inspectors inspect raw material, samples, operation process, semi-products and final products.


Q5: How do you deal with complaint from customers?

A5: We try best to resolve problem as soon as possible. We replace order or make reimbursement if it is our responsibilities. If it is not our responsibilities, we try any means to reduce rework cost.

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